Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
Responsible for KPI delivery as per target & action for continues improvement
Responsible for identification of improvement areas for the circle & define corrective actions
Responsible for quality of fault repair /workmanship in the circle
Responsible for continuous improvement in customer experience
Responsib+E2le for process & SoP adherence
S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams.
Optimum use of resources with planned productivity
Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
Responsible for timely material consumption
Work closely with all stakeholders to ensure smooth operations.
Recommend process improvement to enhance customer experience
Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score.
Co-ordinate with wiring partner to ensure timely support to field team.
Escalation handling for internal & external customers
Up keeping of broadband network (Cable ? Copper & ODN) and Network elements
Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
Regular monitoring of fault repair performance, analyze customer faults for corrective actions
Training of field resources.
Gate meeting at defined frequency
Visits are defined norms
Our Culture CodeAll work and no play isn?t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work cultureYou are an ideal FIT if you have
BE / B Tech ? ECE ? with more than 3 yrs Or Diploma ? ECE with more than 5 yrs of relevant work experience
