TECHNOLOGY PROGRAM MANAGER/ AGILE SCRUM MASTER

Job Description

TECHNOLOGY PROGRAM MANAGER/ AGILE SCRUM MASTEROrganization DescriptionOur CCB-Digital-IPM (Infrastructure Production Management) division is driven by leaders like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow. It?s our mission to efficiently take care of our clients? wealth, helping them get, and remain properly invested. Our team of agile technologists thrive in a cloud-native environment that values continuous learning using a data-centric approach in developing innovative technology solutions.Employer DescriptionJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world?s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants? and employees? religious practices and beliefs, as well as any mental health or physical disability needs.Equal Opportunity Employer/Disability/Veterans?As a Tech Program Manager/ Scrum Master, youll act as a servant leader for your team(s) by facilitating clear communication to management and to the team. Our Program Managers are open, approachable, collaborative, and enjoy working with passionate people. Theyre proactive in solving problems to help their team(s) succeed. They drive Agile and Lean frameworks that result in quality product delivery and continuous improvement, while embracing agility as a practice. They are responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes.As a member of the IPM-Digital Technology Team within CCB, you will have the opportunity to lead delivery of features within our Client and Advisor planning experience. You will be responsible for managing end-to-end prioritization and requirements management in partnership with the business and technology.Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences, and perspectives. We support teamwork, thinking big, and taking risks in a blame-free environment. We promote self-direction to work on relevant projects, while building an environment that provides support and mentorship needed to learn and grow. Were excited to see what youll bring to our team.Roles and Responsibilities:

• Agile Principles and Mindset, willing to explore, embrace, and apply agile principles and mindset within the context of the program teams and organization.
  • Advocate for agile principles by demonstrating those principles and values
  • Ensure that the team has a common understanding of agile principles
  • Encourage emergent and servant leadership in order to make seamless improvements, foster self-organization, and empowerment
• Value-Driven Delivery by delivering valuable results by producing high-value increments for review, early and often, based on stakeholder priorities.
  • Define positive value by participating in Epic Segmentations, validating Epic alignment, and planning releases/deployments based on Minimal Viable Product (MVP)
  • A focus on risk by incorporating value producing and risk reducing work into the backlog
  • Collaborate with stakeholders and perform frequent reviews and maintenance to compliment Scrum ceremonies
• Stakeholder Engagement by engaging interested parties by building a trusting environment that aligns their needs and expectations while balancing their requests with an understanding of the cost/effort involved.
  • Promote participation and collaboration for effective and informed decision making
  • Establish and execute any requisite product
• Team Performance creating an environment of trust, learning, collaboration, and conflict resolution that promotes team self-organization, enhances relationships among team members, and cultivates a culture of high performance.
  • Ensure processes are defined to create cohesiveness and a commitment to shared outcomes
  • Encourage members to become generalist while continuing to deepen knowledge and experience to assist in creating high-performing cross-functional teams
  • Foster close communication with members and product owners/stakeholders
  • Encourage self-measurements of the team?s velocity to gain a better understanding of their capacity therefore creating more accurate forecasts.
• Adaptive Planning by producing and maintaining an evolving plan, from discovery to closure, based on goals, values, risks, constraints, stakeholder feedback, and review findings
  • Ensure planning is occurring at multiple levels (strategic, release,) at the appropriate level of detail
  • Ensure planning activities are visible and transparent in order to set and manage stakeholder expectations
• Problem Detection and Resolution by continuously identifying problems, impediments, and risks; prioritize and resolve in a timely manner; monitor and communicate the problem resolution status; and implement process improvements to prevent them from occurring again.
  • Maintain a visible, monitored, and prioritized list of risks and issues in order to escalate accountability, encourage action, and track ownership and resolution status.
  • Communicate status of risks and issues by maintaining risk list and incorporating activities into backlog of work in order to provide transparency.
• Continuous Improvement (Product, Process, People) by continuously improve the quality, effectiveness, and value of the product, the process, and the team
  • Contribute to improving team processes by participating in retrospectives and improvement experiments in order to continually enhance the effectiveness of the team, program, and organization.
  • Challenge existing process elements by performing a value stream analysis and removing waste in order to increase individual efficiency and team effectiveness.
• Dependency management and coordination When managing multiple projects that impact multiple products
  • Partner with the various product owners / area product owners to facilitate the alignment of priorities are set appropriately.
  • Accountable for program execution and delivery across all lines of Business Channels
  • Facilitate Scrum of Scrum sessions to resolve blockers, risks or external impediments to the scrum teams
• Financial Management and Business Value
  • Assist product owner with business case objectives and benefits tracking ensuring efforts meet those objectives and benefits

Preferred Qualifications:

• BS/BA degree or equivalent experience
• 10+ years experience in large-scale financial services technology implementations
• Demonstrated expertise with Agile Methodologies
• Proven experience managing complex, multiple initiatives simultaneously for technology
• Ability to work well in a high-pressure and dynamic environment, to develop strong client relationships and manage by influence
• Ability to think out of the box and on their feet very quickly
• Establishing and maintaining JIRA boards and dashboards - leadership throughout the planning and development process including leading daily meetings and grooming sessions.
• Support the product owner to produce & prioritize the product/project backlog for development and estimation
• Ensure the scrum team understands and follows the scrum principles
• Own the scrum process (release schedule, iteration schedules, ceremonies, etc.)
• Sound understanding of Scaling framework such as LeSS and various other Agile frameworks such as Kanban, XP
• Demonstrated ability to work across disparate organizational boundaries to accomplish common objective, including the appropriate escalations in the organization to ensure timely delivery
• Repeated, demonstrated history of delivering technology projects through the entire lifecycle on-time and on-budget
• Ability to maintain a calm, professional personable demeanor and have excellent skills in the following areas: budget management, communications, team building, and consensus building
• Adept at developing presentations and delivering to senior management
• Strong analytical skills and ability to foresee and manage risk
• Must be able to demonstrate advanced excel skills (vlookups, pivot tables)
• Ability to coach and mentor
• Be aware of cross impacts and ongoing efforts across the broader Asset Management organization to ensure efficiencies.
• Ability to leverage skills from coaching, facilitation, conflict resolution and more to serve the team(s)
• Possess an executive presence and ability to coach multiple teams across the product
• Ability to leverage capabilities across the firm to solve local problem

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world?s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants? and employees? religious practices and beliefs, as well as any mental health or physical disability needs.

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