| Job Location | Hyderabad, Pakistan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
What youll doSecurity and Trust Organization(S&TO) is looking for a Technical Support Engineer to support tools that will help secure the products of today and workloads on clouds of tomorrow. You will be providing technical support including customer outreach, customer collaboration, solution prototyping, and issue management for all of the tools in our supported tool chain. You will collaborate with leadership and engineers equally to keep a focused eye on customer satisfaction associated with supported tools and present novel solutions based on trends to help move the needle on making the experience better for our customers.Who youll work withThe Security Engineering team, as part of the Security & Trust Organization, is responsible for engineering and delivering tools that help discover, mitigate, and report on security engineering across every application, platform, and service that Cisco delivers to its customers. It is our responsibility to provide an end-to-end digital experience with automation, including guidance, assessment, validation and reporting, to help engineering across Cisco. At our core, we are a team of engineers, with a focus on security tooling, committed to helping engineer tools that strive to seamlessly integrate and support BUILDING IN security through the development workflow.Who you areYou take ownership of customer issues reported and see problems through to resolution. Follow standard procedure for customer concerns of unresolved issuesTo resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.Document knowledge and takeaways in the form of knowledge base articles and technical user stories for product management to prioritize.Proven track record in a high customer satisfaction position involving and technical knowledge of a teams tools and servicesEngineer should possess the ability to learn and work on new technologies.You have demonstrable ability to balance multiple priorities and participate in decision making that span organizational boundariesProfessional written and interpersonal skills are essential when communicating with customers and clientsDesired Skills:BS or MS degree in Computer Science, Computer Engineering, or a related technical field.Comfortable working in and assisting others through company help desk software, such as ServiceNow, GitHub, and JIRA.Ability to script in technologies like JavaScript, Python, SQL to diagnose issues and prototype innovative solutions.Experience with supporting and deploying with Cloud native technologies.
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