Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and solving problems application issues and issues resolution or customer concern.
Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure/Service Support team members.
Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging (as and when required).
Understand the Client Business and Prioritize things accordingly.
Diagnose Problems/Issues/Defects and be able to communicate well with the customer.
Investigate technical issues with client integrations or internal system.
Guiding customers though setup/using of platform features and APIs.
Coordinate with Development team to fix and devise solutions
Maintain documentation and playbooks related to Support and System Operations
Who Youll Work With
Voice Engineer ? Cloud Platform Services will work on IT
systems/Applications/Software which are currently being used by the IMImobile clients and end users.
This job has a main objective of ensuring the application or platform is up and running as encouraged.
The person is expected to have very deep technical skills with 1 or more years? experience. Strong problem-solving skills with good social skills, ability to work under stress with a high sense of urgency.
Looking for someone who is proactive, hard-working and able to identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work.
Who You Are
Experience of supporting improved Services platforms in an Operational environment and maintaining SIP voice network
Unix / Linux system administration skills
Familiarity with ss7 and GSM or UMTS networks
Experience with Planning Tools (JIRA, GitHub)
Knowledge with Elastic Search services ,Kibana and Database operations preferably MYSQL
Good knowledge and understanding of SMSC, USSD, IVR, OBD, MCA, RRBT and CRBT
Experience in Application Support (preferably Java apps).
Why CiscoWe accept digital, and help our customers implement change in their digital businesses. Some may think we?re ?old? (36 years strong) and only about hardware, but we?re also a software company.And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do ? you can?t put us in a box!But ?Digital Transformation? is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability,bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colourful hair? Don?t care. Tattoos? Show off your ink. Like polka dots? That?s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
