Solution Automation Offshore Lead

Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we?re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.Some Careers grow faster than others.If you?re looking for a career where you can make a real impression, join HSBC and discover how valued you?ll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.We are currently seeking an experienced professional to join our team in the role ofSolution Automation Offshore LeadWhy join us? The overall purpose of the role is to oversee and manage the HR Solution Design and automation capability as part of new India capability for HR Process and Automation.TheAutomation Leadis responsible for day-to-daymanagementand operationof this new capability, including acting as a Scrum master. Responsible for team members working on process documentation, design, test, and automation. Working alongsidepeers in the London based team to ensure that work is managed and balanced appropriately against team members and that quality standards are maintained.Interacting with larger Human Resources and IT teamswith a focusonsupportinganddeveloping our HR services asthey drive toautomatethe solution. This role requiresstrong organizational skillswithstrong knowledge of transformation and IT delivery methodology, and depth of knowledge in an HR Cloud platform or Case Management system. Theindividual musthave experience of workingwithglobalteams and possess a can-do mentality whilst adhering tointernal processes and governance withthe ability to manageand priorities based on business need.Key Responsibilities:

• Responsible for managing the delivery pipeline and quality of outcomes from the team
• Sets out and maintains Team standards, ways of working and induction material.
• Proactive reporting and management of status risk and issues.
• Chairs readiness calls and ensures all pre-requisites have been met by the delivery teams.
• Work with onshore counterparts to support planning and team capability building and to pivot and reprioritize as required due to changing business priorities.
• Informs release decisions, based on team capacity
• Maintains strong relationships with IT and Channels colleagues, and the wider HR Transformation team.
• Responsible for developing effective relationships with other functions aligning to influencing internal best practice
• Focuses on continuous improvement and best practice
• Maintain awareness of operational risk and minimize the likelihood of it occurring, through process review and Quality Assurance including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Risk Management Framework
• The jobholder is also expected to adhere to the Change Framework and program / portfolio governance standards to minimize the likelihood of operational risk occurring and articulate the role of process in business architecture..
• Support and promote a positive work culture within the immediate team and wider HR Transformation function based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity.
• Promote an environment of inclusion, diversity, collaboration and trust within the team(s)
• Build and sustain commitment to long term goals across multiple teams - drive people advocacy, trust, confidence and integrity to inspire enthusiasm for achieving these

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