| Job Location | Hyderabad, Pakistan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
? 6+ years of experience in Contact Center Technology with Genesys Framework along with Omnichannel implementation.? Good Hands-on experience with Genesys Config/Management layers, Routing layer, Interaction/SIP layer and Media layer.? Hands on experience with Composer/IRD strategy development includes ECMA Script, Web service blocks, DB blocks etc.? Experience working on Genesys Administrator, CME & GAX.? Good knowledge on Genesys Rules system along with Hands on experience on developing GRAT Rule templates, Rules Creation/modifications & Rule deployments.? Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.? Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.? Working knowledge in the installation and configuration of the Genesys suites is a plus? Experience on IWD ? Intelligent workload distributor is a plus? Knowledge on Cloud platform and their usability with respect to Genesys.AWS and Azure to Genesys integration knowledge? Good communication skills (Written and oral).JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world?s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants? and employees? religious practices and beliefs, as well as any mental health or physical disability needs.
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