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Service Management Associate

1.00 to 10.00 Years   Hyderabad, Pakistan   15 Jan, 2024
Job LocationHyderabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Skill required: Business Reporting & Governance - Reporting Analytics Designation: Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song? all powered by the world?s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com ?? What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. Candidate who is good in excel and MIS reports are looked at for these skills In Reporting and Analytics, you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for? MIS resource with good data analysis skills Roles and Responsibilities: ?In this role you are required to solve routine problems, largely through precedent and referral to general guidelines ? Your expected interactions are within your own team and direct supervisor ? You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments ? The decisions that you make would impact your own work ? You will be an individual contributor as a part of a team, with a predetermined, focused scope of work ? Please note that this role may require you to work in rotational shiftsEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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