| Job Location | Hyderabad, Pakistan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Job in shortAs Senior Operations Specialist, you have all the skills of an Operations Specialist with a focus on process, project management and working with teams inside and outside the Academy to deliver on your goals.Meet the jobRoles & Responsibilities? With input from VP, Academy Principals and others, is the main owner of all Operations activities, and OKRs for the year;? Takes the lead on all things Operations, ensuring smooth and clear processes and procedures, automated wherever possible;? Main contact for all internal processes, in regular contact with supporting departments such as Legal (contracting) and Finance (inviocing and reporting);? Ensures clear end-to-end processes even across departments, example: purchasing a course - from first contact, to purchase, to access, to tracking the purchase, to invoicing, payment and revenue recognition;? Interacts directly with customers and partners, guiding them on our products, our catalog, how to purchase and get set up with our training;? Engages with and actively guides other teams (Services, R&D, etc) and external users of our services (Customers, Partners), in operations related processes;? Responsible for deilvery of and guiding the Operations Team in all day-to-day work, such as receiving, processing and responding to queries, Training as a Service, Bootcamp planning and delivery, financials, reporting, newsletter, and website updates;? Regular, reliable cadence of delivery on daily, weekly and monthly items such as responses to queries, reporting, dashboard and newsletter;? Understanding of technology, including SalesForce, Netsuite, Excel / Google Sheets, Powerpoint / Google Slide, Databases, Learning Management Systems, etc;? Takes a lead in consistency and standards within their area, actively engaging with the broader team, and coaching others, as well as improving their own work;? Works independently across their entire discipline, knowing when to ask for help or escalate and who to escalate to;? Has the experience to move around projects without losing sight of commited or regular deliverables.How about you? Previous experience as Operations Manager.
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