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Senior Fraud Officer

1.00 to 10.00 Years   Hyderabad, Pakistan   14 Jul, 2024
HSBC
1 Jobs Openings
Job LocationHyderabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Some careers have more impact than others.If you?re looking for a career where you can make a real impression, join HSBC and discover how valued you?ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer.Principal responsibilities

  • Conduct customer interactions (Inbound, Outboud & Chat) in accordance with the Brand values to optimize the customer experience.
  • Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity.
  • Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
  • High voice contact center colleague with 24/7 shift flexibility with shifts and week off.
  • Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
  • Assist team manager in providing support to the department such as training, question resolution, and escalated case handling if required.
  • Timely escalation of Fraud Trends, issues. to Management and Fraud Risk

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