Production Support Analyst II #

Job Description

Fanatics is a leading global digital sports platform, complete with offerings that excite fans and maximize the reach and presence for partners across the entire sports ecosystem. Come help us build a company the world has never seen before! We are first and foremost a technology company. We build innovative fan experiences through highly analytical, forward thinking, and open-minded collaboration. We are passionate about evaluating and finding the right tech for the jobs at hand, and we get excited about building solutions for modern challenges.About the TeamFanatics is first and foremost a technology company. We are powered by cutting-edge tech created by our small agile teams using the latest tools and technologies under our highly analytical, forward thinking, and open-minded leadership. As the global leader in licensed sports merchandise, we challenge ourselves by improving our new fully responsive NodeJS cloud commerce platform, Elasticsearch engine, and deep data science capabilities while building the best-in-class retail manufacturing and supply chain technologies. Our tech teams work together to revolutionize data science and engineering initiatives, provide highly scalable real-time and streaming platforms, and create secure e-commerce and in-stadium fan experience products. Our own e-commerce platform transacts in over 190 countries, 17 languages, and 14 currencies. Our motto is ?#GSD??get stuff done?and we do just that. If you want to be at the nexus of sports, commerce, and technology, come be a part of our industry-leading team here at Fanatics Tech.Role and responsibilitiesThis is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our Tech production support environment that runs on the latest technologies, platforms, and tools.?Manage the tech production support tasks and activities as per laid down guidelines?Proactively monitor alerts and system performance for issues.?Run Incident Management processes and Incident Command functions on high severity issues.?Create or maintain operational runbooks.?Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.?Support the engagement 24*7. Implies, you will be required to work in either morning, afternoon, or night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.?Ensure activities in the shift are completed within SLA?Ensure proper takeover and handover of activities across shifts?Mentor junior team members?Articulates and drives discussions within the shift for problems and possible solutionsRequirements?2 ? 4 years of experience with a Bachelor?s degree, preferably in Computer Science?Perform the role of a shift lead?Excellent verbal, written and interpersonal skills?Quick learner and a good team player with a positive attitude towards work?Proactively takes ownership of tasks?Work with minimal or no supervision

Keyskills :