Order Management Specialist

Job Description

INTRODUCTION?At DuPont, we are working on things that matter, whether it?s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.?If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when wework together as a team and values the diversity of thought, then DuPont is the company for you!?WHY JOIN US??Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!???Get to know ourPurposeand make it yours by bringing innovations to market thatimprove the world, share acommitment to sustainability thatmakes our planet better and give back to communities inwhich we workand live.??Get toExperiencea collaborative environment where teamwork is celebrated with flexibility that enhances balanceand an inclusive atmosphere that is welcoming to all!??Have theOpportunitytochart your own course,challenge yourself, and acquire new capabilities to buildarewarding and fulfilling career. We reward employees with competitive pay and incentives to recognizeskills,competencies, and contributionsto business results.??As Order Management Specialist, you will be responsible for handling E2E order to cash (OTC) process for respective line of business and ensuring high level of customer satisfaction. The Order Management Specialist act as a focal point for all customer connect and order processing activities in co-ordination with sales representative/key account manager and other functional stakeholdersYour key responsibilities: Acts as primary customer interface for all external customers & Channel Partners to ensure customer queries are responded on time & orders are executed without any issue. Manage different type of customer orders like stock & resale, BOND sales, High Sea Sales etc. through Customer Service work processes and systems. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. Liaising with internal stakeholders within business, cross functional team like Supply Chain, Credit, Finance, Logistics, Tax & 3PL?s etc. Responsible for E2E order execution in SAP which includes all the order processing steps from order entry to invoice creation. Actively monitors open orders and pro-active communication with supply chain to ensure that deliveries arrive at the customer on time, as committed. Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis. To ensure effective implementation & monitoring of rebate management program, project discount or any other discount management program & prudent issuance of credit note. Responsible for new customer on-boarding process & customer master update as and when there is change request. Review actual sales versus forecast/allocation and Interact with the sales/customer to get better understanding of variations to ensure order fulfilment in accordance with sales plan. Responsible for driving the E-commerce journey & ensuring functional KPIs are met. Responsible for filing all the documents pertaining to order to cash process as per internal control guidelines (SOX/CRIM) To ensure all commercial activities are complying with SOX Requirements and Basic Accounting & Taxation Guidelines.Qualifications: Graduate Post Graduate Diploma / MBA in Operations / Supply Chain Management would be added advantage Having good commercial knowledge & GST understanding 5+ years relevant working experience ? Order fulfilment / Supply Chain Experience using SAP system for order processing Service Cloud & Sales Force experience (preferred) Proficient knowledge in MS office Strong interpersonal and communication skills to work with different stakeholders and deliver the result. Good analysis, problem-solving & Complaint handling skills Presentable to meet the customer / clientsJob Schedule: Shift timings: 7 AM to 4 PM IST (APAC region collaboration) Travel: Minimum/None Work Model: Hybrid (3 days office, 2 days WFH) 5 days work week; Week-offs: Sat, SunDuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility Page for Contact Information.For US Applicants: See the ?Equal Employment Opportunity is the Law? poster at:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfFor our U.S. Affirmative Action Policy,click here.

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