Operations Supervisor

Job Description

Position Description:Document & Business Solutions (DBS) is the corporations primary print production and distribution unit for JPMorgan Chase. DBS seeks an Operations Supervisor that will work as part of a team focused on the various disciplines that support the management in India. Operations Supervisor will report to the India DBS Location Manager. They will be the point of contact for the implementation of all products and services of DBS in Hyderabad and provide analytical focus to all DBS functions for the India. This role will work in partnership with Regional Mail & Print leads to ensure global strategies, processes and procedures are implemented where appropriate. They will develop and implement strategies domestically and ensure all Corporate Policies are in place for these functions.Position Responsibilities:

• Primary contact for implementation of operational objectives, programs, policies, and initiatives, liaising and coordinating with Regional Print & Mail teams and Location Managers to ensure successful roll out.
• Primary contact for Audit & Compliance to ensure controls are in place for these functions.
• Review current operating procedures and identify inefficiencies and then develops initiatives and solutions
• Coordinate?s training and education sessions for these functions.
• Financial Analysis
• Risk & Controls
• Policy & Compliance, and
• Business Information Reporting.

Scope:

• Lead and drive delivery of core DBS functions - print production responsibilities range from design to deployment
• Gaining a comprehensive understanding of existing solution capabilities and influence design and solutions for new opportunities
• Key input to business benefits of any proposals to build out capabilities
• Close collaboration with internal as well as external stake holders
• Ensure/construct detailed current and end-state process maps/process flows as required
• Establish, agree and maintain cross functional support processes for all technology solutions implemented that are DBS owned.
• Provide continuing support for all DBS delivered solutions
• Financial Planning & Analysis- Work closely with the local India DBS Manager and APAC DBS Business Manager to provide timely DBS financial reporting;
• Risk & Controls- To ensure that appropriate controls are observed and business process and policies are adhered to by India DBS, Work with APAC DBS Business Manager to ensure Control Self-Assessments (RCSAs)
• Business Information Reporting- Provide support around Data mining, analysis and reporting relevant to both DBS internal functions as well as Line of Business requirements

Qualification & Required Skills

• At least 5 + years in the financial industry?s corporate service area. Experience in the field of Manage print services, Document Management solutions.
• Proven project management skills, preferably with a focus on document management or digital document creation and processing
• Experience of managing small to medium sized projects through to successful delivery
• Lean Six Sigma experience would be beneficial (green belt or above) Formal Project Management qualification
• Candidate should be personally accountable for achieving key milestones on the product development & Delivery roadmap
• Self-Initiator, able to move product initiatives forward in a cross-functional and matrixed organizational model
• Strong people management skills and team management experience.
• Ability to work and communicate effectively with senior stakeholders.
• Strong communication and relationship building skills: partnering with internal clients, coordination with outsourced vendors, and good communication within the team
• Flexibility, leadership and personal excellence with strong implementation and communication skills.
• Ability to work as part of a team delivering and managing change in a fast-paced environment.
• Ability to prioritise different projects and align deliveries

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world?s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants? and employees? religious practices and beliefs, as well as any mental health or physical disability needs.

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