Measurement & Report Ops Specialist

Job Description

Skill required: Trust & Safety - Workforce Management (WFM)Designation: Measurement & Report Ops SpecialistQualifications:Any GraduationYears of Experience:7 to 11 yearsAbout AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song? all powered by the world?s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.comWhat would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environment The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space ƒ?? providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client auditsWhat are we looking for? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentRoles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems? Your day to day interactions are with peers within Accenture? You are likely to have some interaction with clients and/or Accenture management? You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments? Decisions that are made by you impact your own work and may impact the work of others? In this role you would be an individual contributor and/or oversee a small work effort and/or team? Please note that this role may require you to work in rotational shiftsAny GraduationEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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