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Manager - Frontline Support

1.00 to 10.00 Years   Hyderabad, Pakistan   14 Jul, 2024
HSBC
1 Jobs Openings
Job LocationHyderabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Some careers have more impact than others.If you?re looking for a career where you can make a real impression, join HSBC and discover how valued you?ll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.We are currently seeking an experienced professional to join our team in the role of Manager ? Frontline SupportPrincipal Responsibilities

  • Front end queries on the designated Dashboards raised by Relationship Managers (RMs) or Coverage Team and provide resolution.
  • Resolve data quality issues for revenues, risk weighted assets, liquidity premium, expected and cost by working closely with various upstream teams.
  • Communicate on query resolution progress to the requestor who initially raised the query.
  • Ensure service delivery of the designated finance processes as per the standards set out in agreed Service Level Agreements (SLAs) within the HSBC operating framework, considering key operational risks (e.g., people & processes)
  • Serve as a key connecting function with Frontline business, maintain a high degree of prioritization, engagement, and communication at all the time.
  • Establish and maintain effective relationships with Business Partners and identify areas of service improvements by maintain regular contact and utilizing feedback mechanisms.
  • Be collaborative, take responsibility for resolving / communicating, drive to improve, and demonstrate high capacity to learn and take initiative.
  • Create an environment within the Helpdesk team that fosters knowledge sharing and open forums.

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