CTIM Platform Operations FDW ETL Operate

Job Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world?s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants? and employees? religious practices and beliefs, as well as any mental health or physical disability needs.OrganizationCorporate Technology Infrastructure Management (CTIM) organization provides Corporate Function shared-services support, ensuring operating capacity, stability and resiliency, and overseeing lifecycle management and infrastructure investment programs. ?As an Application Support professional, you?ll oversee application issues and ensure production changes are made keeping best practices, lifecycle methodology, and overall risk top of mind.?Working in Application Support means youll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. Youll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, youll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, youll have the opportunity to develop professionally ?and to grow your career in any direction you choose.Key responsibilities

• Provide hands-on Support to multiple application batch processing using Unix/scheduling tools/ETL Technologies
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Identify application patterns and analytics in support of better service level objectives
• Participate in the 24x7 support coverage as needed
• Strong focus on continuous service improvement. Analyze issue pattern and identify potential areas for efficiency improvement.
• Timely communication in the situation of technology incidents about the progress and the root cause.

QualificationsExperience (Essential)

• Must have 4+ years of experience in production support/SRE environment
• Bachelor?s degree or equivalent experience in an software engineering discipline
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Good knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Excellent debugging and trouble shooting skills
• Proficient in dealing with Unix/Linux environment.
• Familiar with issue/problem management processes.
• Excellent interpersonal skills and be able to rapidly understand and retain knowledge of business processes and the technology systems.
• Experience with DevOps CI/CD toolset (e.g. Git, Jenkins) would be a plus.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Experience (Desirable)

• Working Experience of ETL Tools is added advantage- Abinitio, Informatica
• Business domain knowledge on Finance or investment banking would be an advantage.
• Knowledge and experience on big data architecture (Hadoop stack) would be a plus.
• Knowledge on Cloud Computing or any Cloud Platforms: AWS, Kubernetes would be a plus.

Additional information

• A flexible approach to working hours is required in order to support the business. There is a shift system in place to provide support normally between 10:00pm ET and 10:00am ET.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world?s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants? and employees? religious practices and beliefs, as well as any mental health or physical disability needs.

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