hireejobsgulf

Contact Centre Team Manager

1.00 to 10.00 Years   Hyderabad, Pakistan   13 Aug, 2024
Job LocationHyderabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Some careers have more impact than others.If you?re looking for a career where you can make a real impression, join HSBC and discover how valued you?ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Contact Centre Team ManagerGlobal Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.Principal responsibilities

  • To provide Best in Class service from customers located within India. Leverage this critical contact center inbound channel to identify needs of customers and offer products and services thus maximizing revenue for the Bank.
  • Responsible for leading, coaching, motivating and developing a team of 10-14 Representatives in an inbound and/or outbound high volume call center environment servicing various HSBC products and propositions. Through actions promotes and holds accountability to the highest level of customer service. Delivers upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (i.e. scorecard).

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved