Change Control Services Senior Professional

Job Description

Requisition Number: 214830External Description:Change Control Services Senior ProfessionalThe Global Change Control Team delivers remote change control services involving install/upgrade services across the worldwide Teradata customer base. This group has a strong focus on Automation, DevOps, Process Optimization, and Remote Change Control Delivery.Change Control Services Senior Professional manages the changes and System Updates that are made to Teradata products for our Fortune-500 customers all around the world. The Change Control Services Senior Professional is the perfect job for an experienced professional who has expertise in System administration, Data Analytics, Automation, and enterprise-level Linux/Unix systems.We are seekingChange Control Services Senior Professionals who will focus on delivering Change Control Requests as well as Case Support as required. Your primary responsibility will be to work with external customers and internal Teradata teams to plan, schedule, and execute Change Controls, managing upgrade projects across the Teradata customer base located worldwide. As a Change Control Services Senior Professional, you will work with the Regional Change Control Center of Excellence to ensure delivery of consistent and standardized change controls with high quality and best-in-class customer experience.We are a fast-paced and high-tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24.Change Control Services Senior Professional - What will you Do?

• Provide high-quality Change Control services to Teradata Customers by:
  • Analyzing install base for Change Control opportunity
  • Pre-Change Control consultation and Preparation
  • Coordinating, scheduling, and planning
  • Remote Implementation of Change Controls
  • Change Control Onsite Implementation/Supervision
• Identify and apply Change Control best practices in all activities/tasks
• Drive continuous improvements into the process for efficiency, quality, and reliability
• Subject matter expert in performing all types of install/upgrades.
• Provide quality control by utilizing the expertise to review and approve change controls before implementations.
• Part of the CC Center of Excellence which has the deep technical and problem resolution skills to help other Change control members
• Support Private Cloud for Teradata (TD on VMWare), Public Cloud (AWS / Azure / GCP), and On-Prem deployments
• Share knowledge and experience with other team members
• Mentor new members on the team.
• Perform the team/technical lead role involving queue management, workload management.
• Actively engage in learning new technologies and adoption of process improvements to create a better customer experience
• Participate in a 24x7 shift/on-call rotation

Experience and Qualifications:

• Strong English Communication (Written & Verbal)
• Bachelors Degree in Computer Science or related field
• Minimum 5-6 years of experience in a Customer facing role
• Working knowledge of Linux, UNIX, and Windows OS?s
• Passion for customer satisfaction and continuous improvement
• Experience working in diversified team with different cultures
• Have strong organizational skills, self-starter and self-directed
• Self-organized and ability to manage mini projects involving customer communication, scheduling, coordination, and delivery.

Preferred Qualifications:

• Advance knowledge of Teradata products and technology
• Teradata Certification
• Experience with Automation and DevOps concepts

CountryEEOText_Description:City: HyderabadState: Andhra PradeshCommunity / Marketing Title: Change Control Services Senior ProfessionalJob Category: Customer SupportCompany Profile:Our CompanyTeradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment. Remote:Location_formattedLocationLong: Hyderabad, Andhra Pradesh IN

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