Ask customer probing questions to fully understand the issue. Log all issues even if they can be resolved immediately
Collect payment of the non-disputed amount of the invoice. Resolve the dispute immediately where possible and assigning to closure status
Reviews dispute status daily and follows up on any questions / follow up items from the Resolver
DA should be able to recommend resolution to / closure action for the dispute
Investigate the validity of the dispute and returns to functional resolver for identification errors
Works with individuals in functional roles to help resolve dispute but will remain accountable for dispute
Work with the customer to agree on an appropriate resolution to the problem
Complete the resolution activity (Issue sales adj. where needed)
Notes any actions taken / comments in dispute resolution system and/or via email to Owner/dispute case/excel tracking file
Notes trends in disputes and seeks immediate corrective actions
Investigate the validity of the dispute
Provide insight as to how the dispute is to reroute / recode as necessary
Work with the customer to agree on an appropriate resolution to the problem
Complete the resolution activity (i.e.: apply cash, correct quantity, approve tax certificate, enter sales adjustments)
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