˙Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
˙Responsible for KPI delivery as per target
˙Up keeping of broadband network (Cable ? Copper & ODN) and Network elements˙
˙Strength partner infra to ensure timely delivery
˙Migrate customers to better technology & speeds
˙Responsible for continuous improvement in customer experience
˙Responsible for process & SoP adherence
˙Responsible for reduce OPEX expenditure˙
˙Improvement in quality of workmanship in the zone
˙S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
˙Optimum use of resources with planned productivity
˙Responsible for timely material consumption˙
˙Anticipate risks on services & take proactive action to ensure customer satisfaction
˙Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
˙Work closely with all stakeholders to ensure smooth operations.
˙Recommend process improvement to enhance customer experience˙
˙Responsible for seamless experience for customer during˙ entire life cycle with airtel and improve the CFI score˙
˙Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
˙GIS Vs field accuracy˙
˙Gate meeting at defined frequency
˙Visits as per defined norms
˙Marquee permission
˙Proactive corrections
˙New process implementation
Our Culture CodeAll work and no play isn?t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work cultureYou are an ideal FIT if you have
˙BE / B Tech ? ECE ? with more than 6 yrs Or Diploma ? ECE with more than 8yrs of relevant work experience
˙Good management and leadership skills.
˙Self-Motivated and positive attitude person.
˙Proactive and result oriented.
˙Driving quality management.
˙Team Player.
˙Decision maker.
˙Lead & Manage Change,˙ Process Orientation & strong Customer Focus
