Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must have skills : Service Integration and Management (SIAM)Good to have skills : NAMinimum 5 year(s) of experience is requiredEducational Qualification : GraduateSummary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, designing and implementing solutions, and communicating effectively with clients to maintain high-quality service. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application.- Accurately define client issues and interpret and design solutions based on deep product knowledge.- Communicate effectively with clients to maintain high-quality service, utilizing exceptional communication skills.- Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Professional & Technical Skills: - Must To Have Skills: Experience in Service Integration and Management (SIAM).- Good To Have Skills: Experience in Cloud Technology Support.- Strong understanding of system and application support, with a proven track record of delivering impactful solutions.- Experience in interpreting and designing solutions based on deep product knowledge.- Exceptional communication skills, with the ability to effectively communicate with clients and cross-functional teams.- Solid grasp of cloud technology support and service integration and management (SIAM). Additional Information: - The candidate should have a minimum of 5 years of experience in Service Integration and Management (SIAM).- The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field.GraduateAbout Accenture Accenture is a leading global professional services company that helps the world?s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services?creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world?s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360ø value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360ø value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.Equal Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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