Assist the store manager in the control of all P&L line items and helps to budget and control assigned tasks
Assist in training of Service Experts and Managers Trainees
Helps complete monthly store reports
Assign job positions to staff members to ensure that all positions necessary to the restaurant?s operations are filled and hire staff on successful completion of BMT
Supervise personnel as they greet customers and take their orders to ensure that customer needs are satisfied promptly and courteously
Supervise staff in cleaning both equipment and facilities to ensure that sanitation standards are compiled and maintained all the time in a neat and attractive manner
Receive and resolve customer complaints to ensure customer satisfaction
Take stock inventory, controllable and cash checks, to provide accurate data needed for ordering supplies and identify shortages & overages
Provide employees with 4 step training method in all areas, including food preparation, sanitation, proper appearance, customer courtesy, suggested selling techniques, etc.
Evaluate employee performance & recommend appropriate action to the Restaurant Manager
