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IT System Support

1.00 to 10.00 Years   Heliopolis, Cairo , Egypt   20 Mar, 2022
Hellmann Worldwide Logistics
1 Jobs Openings
Job LocationHeliopolis, Cairo , Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryDistribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

BASIC FUNCTIONAs a Service Desk Technician, the primary responsibility will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop levelPRIMARY DUTIES & RESPONSIBILITIES

  • Field help-desk calls and co-ordinate problem resolution.
  • Manage the performance of services to customers, ensure that service levels are achieved and customer?s expectations are met or exceeded.
  • Build services relationship with customers.
  • Learn and become proficient with core technologies.
  • Administration and internal support of the Company?s PCs and printers.
  • Assist in software releases, rollouts, and communication to the end users.Perform preventative maintenance, including checking.
  • Configuring software on systems for new and existing users.
  • Training new users on how to use applications
  • Maintain inventory of all user systems.
  • Log service desk calls and inquiries; troubleshoot issues.
  • Escalate and prioritize service calls to teams.
  • Creation and management of IT service based purchase orders.
  • Maintaining an excel sheet for invoices in collaboration with the finance team.
  • Periodic emails to inform users about important updates to be performed to ensure business continuity.
  • Monthly tracking of stationary requests for users in all branches in the AE region.

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