Addressing customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
Dealing with customers face to face or through telephone during handling their issues.
Directing the customer to the concerned person in other related departments which will handle the issue / problem.
Successful candidate should be able to handle all customers inquiries received timely and professionally.
Understanding customers needs and identifying their problems.
Demonstrates a positive, enthusiastic, friendly attitude.
