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IT Helpdesk Secretary

1.00 to 10.00 Years   Hawali, Kuwait   23 Dec, 2024
Habeeb Hafeez
500 Jobs Openings
Job LocationHawali, Kuwait
EducationNot Mentioned
Salary$1,000 - $1,500
IndustryArchitecture
Functional AreaNot Mentioned

Job Description

Administrative Support:

  • Schedule meetings, prepare agendas, and maintain records for the IT department.
  • Draft and circulate official IT correspondence, memos, and reports.
  • Act as a liaison between IT staff and other departments.
  • Prepare purchase requests for hardware, software, and services.
Documentation:
  • Maintain documentation for IT policies, procedures, and user guides.
  • Keep inventory and records of IT assets and licenses.
User Account Management:
  • Handle account creation, password resets, and user access issues (on AD)
  • Maintain records of IT equipment and user assignments.
Technical Support
  • Respond to user inquiries via phone, email, chat, or in person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Provide step-by-step technical guidance to users.
  • Log and track user issues in the helpdesk or ticketing system
Remote Support:
  • Provide remote assistance to users working offsite.
  • Configure and troubleshoot VPNs or remote access solutions.

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