Answers and handles all customer calls and inquiries on the telephone.
Sets customer appointments and directs to the appropriate branch based on geographical distribution.
Uses the computer systems to refer to existing patient information or sets up new patients data on the system.
Handles and communicates all customer complaints and takes the necessary actions in coordination with other department and the supervisor to close the complaint properly.
Explains all current fees and customer financial responsibility and informs the customer of the payment required
Provides information to customers on practice policies and procedures such as what is required following physician template, or required scan perquisites.
