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Duty Manager|Front Office (AFR -SR)

2.00 to 4.00 Years   Fujairah, United Arab Emirates   31 Oct, 2023
Emaar Properties PJSC
Job LocationFujairah, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

  • Genuine service personality, with high EQ.
  • Minimum 4 years experience in Hospitality industry.
  • Minimum 2 years experience in a Supervisory role / similar experience in a 5 star hospitality industry.
  • Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
  • Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
  • Coaching and training on-the-job.
  • Providing constructive feedback (on- and off-the-job).
  • Analyzing operations and assigning resources accordingly.
  • Conducting huddles during shifts to ensure seamless communication.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.

Keyskills :
Feedback Coaching Procedures service standards Training communication

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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