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Aftersales Supervisor - Toyota & Lexus | Al Futtaim Motors | Fujairah

1.00 to 10.00 Years   Fujairah, United Arab Emirates   22 Jun, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationFujairah, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About Position:We are currently looking for technically competent & performance driven Aftersales Supervisor to work for Toyota in Dubai. Reporting to the Dealer Principal, you will drive the achievement of set targets ? revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center?s performance to consistently deliver seamless customer experience.

  • Your key responsibilities are as follows:
  • Drive branch performance to achieve sold hours target, revenue target, accessory and SMC sales a nd recovery rate target
  • Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
  • Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
  • Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
  • Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
  • Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
  • Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
  • Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining, but not limited to Toyota Head office, Customer Engagement Centre, Customer Relations Department, Vendors, Marketing team, CRM; Business process and Mystery Shopping
  • Hold regular MFRs with Branch Account Managers to understand and optimize Branch P&L
  • Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.
  • Manage facility to comply with the Toyota Corporate Image standards as well as HSSE standards
  • Ensure 100% compliance with Standard Operating Procedures

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