| Job Location | Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Qualifications (Academic, training, languages) * Bachelor degree in Management or equivalent. * Capable of using technology systems and tools; proficient in Microsoft Office. * Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Managers approval). Work Experience * 2+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus. * Knowledge in Call/Contact Center technological systems and tools. * Proven skills in analyzing data, identifying pitfalls and recommending effective solutions. * Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests. * Capable of understanding customers problems and direct them in the right channel. * Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. * Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support companys objectives. * Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. * Ability to work for long working hours and under pressure. * Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
Keyskills :
Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africas first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabias fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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