| Job Location | Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Auto req ID: 286167BR General Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement. Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements. Manage escalation and take ownership for ultimate issue resolution. Ensure continuous and timely knowledge management platform update. TM Activities Administer and activate end to end PEP people processes (ex: PMP). Administer and activate PEP surveys (ex: OHS, PEPL..etc). Administer and activate end to end local and global Reward & Recognition programs for FL, Staff & Management. Administer and activate local talent development and assessment programs (ex: functional academies). Administer employee onboarding surveys in coordination with key stakeholders. Administer company?s code of conduct trainings for PepsiCo?s population in assigned markets. Manage talent management invoicing process with external providers as per PepsiCo?s policy. Engage in Annual Operating Plan (AOP) Budgeting for talent management and payment tracking. Learning Develop end to end training plan including target audience classification, location identification, and timeline setting in coordination with key stakeholders. Manage training program logistics, arrangements & execution including meeting room bookings, set up, catering..etc in coordination with LBS teams. Manage registration process and related reporting. Perform attendance data entry & analyze attendance reports. Conduct satisfaction survey, analyze & send satisfaction reports to key stakeholders. Manage learning provider relationships. Activate learning awareness campaigns to the target population per Wave. Qualifications/Requirements HR Shared Services process and SLA management Service management and ticket management system experience Process management and continuous improvement with a focus on optimization and productivity TM & Learning operations experience Technical / Functional Skills & Knowledge of HR Tools and Interface Very good English language skills 1-2 years of experience in Talent Management and Learning activation Relocation Eligible: Not Applicable Job Type: Regular
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