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Senior Support Engineer

1.00 to 10.00 Years   Egypt   17 Feb, 2022
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

Our Ideal CandidateIn addition to the technical capabilities, our ideal candidate is a person who could:- Deliver high quality technical results to ACS Customers; - Understand customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution. - Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products. - Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience; - Escalate at the right time customer issues to Technical Account Manager where relevant; - Ensure adherence to internal methodology, tools and quality standards; - Actively participate on Services development; - Actively collaborate with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results. Additional Requirements- University Degree - Excellent communication and technical documentation writing skills - Development background will be valued - Fluent English (other additional languages like Spanish and German will be also valued) - Availability to travel and work onsite at customers by not less than 50% - Availability to work 24x7

Keyskills :

About Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

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