Organize the IT technical support for the IBG?s employees and assure a high level of efficiency in installing new systems and troubleshooting running systems, devices and Networks.
Align with the Security team in maintaining all systems/data secure and recoverable.
Duties & Responsibilities:IT Support
Responsible for installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems for all IBG employees.
Set up new users accounts and profiles and deal with password issues.
Troubleshoot system and network problems (printing, email service and Internet access, file sharing), diagnosing and solving hardware or software faults.
Monitor and maintain computer systems and networks.
Backup and restore users files and device configuration.
Ensure accurate allocation of information technology assets (Laptops, Mobile Testing Handset, and any other IT devices).
Security
Act as the first line support for security applications including VPN & Antivirus.
Align with the security team regarding any security related issues related to IBG teams? devices and network.
Ensuring devices security is ensured (Encryption, Antivirus and Secure Configurations)
Ensuring no longer needed devices are securely decommissioned.
Requirements:
Bachelor Degree in Computer Science or related field.
5+ years of experience in IT Field
Working knowledge of Microsoft & Linux Operating Systems and Microsoft Office applications as well as cloud services.
