Job Location | Egypt |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Other Business Support Services |
Functional Area | Not Mentioned |
Search JobsTechnical Support Engineer Location: Cairo EgyptThe Elevator Pitch: Why will you enjoy this new opportunity?VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era.Our Global Support organization brings together an extraordinary and diverse group of people that supports over 250,000 companies in 100+ countries.Our people are at the core of everything we do. We deeply value execution, passion, integrity, customers, and community. Do you crave a work environment of energy, innovation, and collaboration? Then come be part of our team. Work Here. Transform Everywhere. Visit: http://careers.vmware.com.Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for troubleshooting, diagnosis, and resolution.Our Technical Support Engineers are the ?face? of VMware to IT professionals world-wide.When you join our team as a Technical Support Engineer, you will learn and support our latest technology, receive mentoring from managers and become a valued member of our team. TSE?s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?A first-year TSE will undergo a substantial skills development training program focused on learning our core products, tools & processes.After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences.Within 12 weeks, you will begin engaging directly with VMware customers and partnering with them to resolve issues.To be successful in this role, you must be a motivated self-starter and resourceful learner, possess strong customer interaction and problem-solving skills, and be able to prioritize multiple requests and work assignments. If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with VMware Global Support.What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?Our Technical Support Engineers are trusted advisors and experts that VMware customers seek out when they have a question or issue. The responsibilities for this role include:
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