Sales Cap Associate

Job Description

Auto req ID: 279620BR To ensure all customer orders are received, collated & processed through the system/SAP in line with SLA & KPI?s. Download MT / Distributor customer orders and input into the Handheld / Backoffice system Coordinate with finance team for applying credit checks against received orders Track & keep a check on credit customers credit limit (e.g. M&P) to ensure smooth dispatches Update and report on a daily basis the daily & pending orders reports to stakeholders Ensure that all required parameters of sales orders are accurate in the system without error Receive order-related errors communication from stakeholders and remove those errors ASAP Ensure that all customer orders are made in an efficient manner in close coordination with Commercial Accounting and FG Warehouse while ensuring compliance with PepsiCo policies. Maintain good, professional relationships with all the customers, both internal and external and handle all customer queries in an efficient manner. Follow up to ensure Finance team sets up new Customers in the system promptly Monitor sales do not exceed customers credit limits unless authorized; Execute approval process in case of any requirement to extend customer credit for sales resumption Daily follow-up with Accounts Receivable to ensure timely input of dispute cases and claim rebate management Consolidate monthly sales target at route level for each region and communicate to control/payroll Address any customer inquiries, and escalate to Supervisor as needed Update Cluster regional Sales leads on the status of orders and seek guidance on any issues as needed Perform cancellation and consolidation of sales orders as and when required (Normally once per month) Prepare weekly S&OE, Monthly supply review & S&OP meeting input decks for SC/Sales directors & LD&T/Sales Managers detailing service levels performance & customer stockouts as per need Ensure daily, weekly, and monthly service reporting as per SLA and customer requirements (IMBP, CCDP, Belt wise tracking, daily ordering, priority compliance etc.) Track & report KPIs like OTIF, Order fill rate, customer fill rate, primary & secondary sales tracking etc. Receive, consolidate, investigate & respond to customer abnormalities raised after coordinating with BU CS manager/logistics manager to prepare transporter/customer adjustment report & adjust in the system after approvals as per SLA. Resolve customer billing inquiries & provide product delivery tracking to customers Prepare & conduct an online customer satisfaction survey (at least twice a year or as per business need), do analysis, and share reports with stakeholders Regularly update sales ordering form as per SKU addition/deletion/pricing update etc. and share with customers Other Ad-Hoc reporting as directed by Supervisor Qualifications/Requirements Degree in Business Commerce /Business management, SC or equivalent Builds robust and successful working relationships, specialized in customer relationship management Strong written and verbal communication skills Excellent organization and prioritization skills Proactive, responsive and results-driven with good listening skills Highly proficient in Microsoft Office programs, SAP, etc. Excellent analytical & problem-solving skills Relocation Eligible: Not Eligible for Relocation Job Type: Regular

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