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Resident Engineer

1.00 to 10.00 Years   Egypt   17 Jun, 2022
VMware Inc
1 Jobs Openings
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Search JobsThe Senior Resident TSE (Remote) will be fully dedicated to one of our major Premier Support customer - SAP in EMEA. The role, which will be fulfilled remotely will be both an integral part of the customer?s technical team, and the VMware GS team.Responsibilities

  • Provide Advanced troubleshooting support to your customer via phone, email, and Remote sessions in a timely manner while maintaining a strong customer first focus throughout the lifecycle of the query.
  • Work collaboratively with colleagues in a fast-paced environment across various teams such as Support Services Management, Escalation Management, Field Sales and Support to ensure the optimum technical solution and advice is provided to the customer.
  • Become an expert in your customers environment, challenges, and plans, and assist other GS staff working SRs for this customer.
  • Assist your customer with planning upgrades, maintenance and changes in their environment. Act as a VMware expert, leveraging your access to all parts of the VMware business to provide advice & expertise in relation to environment supportability
  • Deliver Transfer of Information Sessions to other colleagues to share knowledge and enhance troubleshooting skills.
  • Embrace VMware?s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
Requirements
  • Fluent in spoken and written English.
  • Minimum of 3+ years and recommended 5+ years of industry experience.
  • B.Sc. in Computer Science, Electrical Engineering, Mathematics, or equivalent experience.
  • Significant Experience troubleshooting with some of the major Core VMWare Technologies: vSphere, NSX, vSAN or vCD
  • Willingness to upskill & gain expertise in other VMware domains according to your customers? needs
  • Strong skills in:
  • Customer advocacy and relationship building skills.
  • Communication and ability to manage escalated customer issues.
  • Account management experience and/or customer engagement responsibility.
  • Case/Customer Management.
This job requisition is not eligible for employment-based immigration sponsored by VMware#GlobalSupportVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ?Search Jobs

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