Reservations Supervisor (Egyptian National)

Job Description

Kempinski Hotel Soma Bay introduces luxurious European servicewithEgyptian hospitality at the premier holiday destination on Egypt?s Red Sea coast. The hotel comprises 325 rooms, including 34 suites with a luxurious interior design. We provide a remarkable dining experience in 6 food & beverages with special culinary highlights. The Fitness Center provides a gym, Jacuzzi, sauna, steam room, and 4 treatment rooms, where certain massages can be arranged through The Cascades Spa & Thalasso. The Soma Bay leisure facilities include diving & snorkeling, tennis & squash, and golf facilities located just a few minutes from the hotel.Reservation SupervisorThe Reservations supervisor is responsible for the efficient functioning of the Reservations department.Key Responsibilities:

• Manage rooms inventory to achieve optimum results in occupancy, average rate, and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary, and rate availability.
• Train, develop, and motivate staff to increase productivity.
• Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified and relayed to concerned departments for service delivery.
• Review MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.
• Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
• Ensure all internal package breakdowns are loaded and in line with the financial department.
• Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents? commissions, staff responses to clients, etc.
• Control no-show and late cancellation charges.
• Ensure that the team is aware of the internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Keep close follow-ups on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events, etc.).
• Spot-check reservations made the previous day and check all VIP arrivals.
• Maintain all reservation standards.
• Keep the department informed of all changes in systems or procedures.
• Monitor reservation pick-up for the coming months.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary, and rate availability.
• Ensure clients? satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Follow the internal up-sell program for the Reservations department.
• Perform any other duties assigned to them by management.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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