Professional Services Specialist

Job Description

Johnson & Johnson is recruiting for Professional Services Specialist to be located in Cairo, Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It?s a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. Summary This position executes J&J and distributor employees along with physicians? trainings and certification programs to ensure consistent optimum clinical outcomes of all J&J products including Refractive, Lex Extraction (Laser cataract Surgery & Phaco), Ocular Surface and Intraocular Lenses (IOLs) Provides pre- and post-sales application support for local commercial teams and customers. Supports local commercial teams to ensure compliance of J&J and distributor resources with external and internal requirements and policies. Adheres to environmental policies, procedures, and supports department environmental objectives. Duties & Responsibilities Provide expert level support to external and internal J&J customers and distributors certified ASMs, especially during new product introductions Provide sales training and/or demonstrate equipment to local commercial teams at discretion of management. Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results Support Demos/studies in KOL?S or Special /VIP sites as required by Medical Affairs/local commercial organization Support area countries and projects in addition to local country if required by Senior Management Support activities (internal and external) at J&J Vision Experience Centre (customer trainings, wet labs, and recertification programs). Provide booth support at major European and local congresses Present J&J technologies to key accounts and KOLs Provide training & certification programs to J&J, distributor employees, physicians, and Systems operators, in order to ensure consistent optimum clinical outcomes of J&J premium refractive, Lex Extraction (Laser cataract Systems & Phaco), Ocular surface portfolio, and Intraocular Lenses to drive premium procedure market share by optimizing clinical outcomes Ensure application support readiness for actual & new products (REF/LEX/ OCULAR SURFACE/ IOLs), providing expert level support during new product introduction. Manage Application Support activities (internal and external) including Product Trainings, at J&J Vision Experience Centre, supporting focus countries projects providing pre & post sales application support for local commercial organizations Qualifications Experience & Qualification Required Bachelor degree (Healthcare related degrees preferred) Min. 2-3 years of clinical and/or surgical background 2-3 years Surgical experience preferably in cataract surgery, refractive surgery. Good presentation and communication skills Excellent problem-solving skills and service orientation Ability to work independently with minimal supervision Flexible toward management and customer needs regarding work schedule Training and/or teaching experience is a plus Fluent in English and Arabic is a must. Willingness to travel frequently Leadership Behaviors Required LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player. SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change. Grow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes. For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences That is why we, in Egypt, are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means ?You Belong?! Primary Location Egypt-Cairo-New Cairo- Organization Johnson & Johnson for Exp (7069) Job Function R&D Requisition ID 2206056729W

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