Personal Assistant to the General Manager

Job Description

JOB SUMMARYSupports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.CANDIDATE PROFILEEducation and Experience. High school diploma or GED 2 years experience in the administrative assistance, clerical services, or related professional area.OR. 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major no work experience required.CORE WORK ACTIVITIESProviding Documentation and Reporting Support. Assists managers in preparation of various reports and presentations.. Assists with the design and preparation of statistical reports as needed.. Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.. Makes new files, maintains existing files.. Maintains giveaway/donation files and assists in making reservations.. Provides administrative support to manager/s and department.Supporting Correspondence. Composes, produces and signs correspondence on routine matters.. Produces and distributes correspondence as required.. Answers department phones.. Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.. Sorts and distributes mail.Ensuring Exceptional Customer Service. Providing services that are above and beyond for customer satisfaction and retention.. Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.. Attends meetings and communicates with executive and peers as an effort to improve quality of service.Additional Responsibilities. Ensures VIP amenity requests from GM/DOPS are handled in timely manner.. Signs for managers and release, with specific permission.. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.. Analyzes information and evaluating results to choose the best solution and solve problems.. Attends meetings to plan, organize, prioritize, coordinate and manage activities.. Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.. Informs and/or updates the executives and peers on relevant information in a timely manner.At Le Mridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. Were looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Mridien. In joining Le Mridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Keyskills :
Administrative Assistance Business Administration

About Company

Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development