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Operations Performance Supervisor (Cairo)

1.00 to 10.00 Years   Egypt   19 Jul, 2022
Nana Direct
1 Jobs Openings
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About Nana:Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.Highlights:Nana funding: $79MCurrent funding stage: Series CNana is backed by: STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.Responsibilities:

  • Continuously improve operations processes using different methodologies.
  • Identify the needed changes in both ground operations and shopper app in order to increase the automation in the rider experience.
  • Determine optimal cost and quality targets for relevant stakeholders in the operations organization.
  • Use existing tools and methodology to conduct in-depth analysis to identify issues, problems, and opportunities.
  • Ensure performance reports are produced according to specifications and distributed according to the agreed timetable.
  • Take the lead on planning needed shoppers/delivery men in each zone according to the forecast of the growth team.
  • Ensure and control a high utilization for nana delivery partners in order to reduce the CPO.
  • Build a fraud engine to dedicate any possible fraud scenarios.

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