Multi Property Marketing Coordinator

Job Description

JOB SUMMARYResponsible for providing administrative support to the Director of Marketing as well as supporting with Social Media and Community Management for the hotel and resorts accounts. Supporting the department in all areas of PR and Marketing Communications, with major focus related to F&B initiatives.. A Full Time position based at JW Marriott Marquis Dubai.. Number of Direct Reports - 0. Titles of Direct Reports - 0Education:Diploma in Marketing, Public Relations or Communication is required additional education in sales and marketing fields preferred.Experience:At least 1 year of experience as a Marketing Coordinator. Prior Dubai experience is preferred.Further experience in a supervisory position preferred.- -Support the marketing team with all admin-related tasks from BO signatures, follow-ups and more including payroll-Respond to media enquiries and information requests-Research and seek innovative communication and promotion opportunities-Ensure the hotel is properly positioned on all third party and internal platforms-Maintain positive online presence by managing website and third party sites-Ensure that all deadlines are met (for campaign launch plans, magazine ad submissions, etc.)-Identify through brainstorming sessions with key department heads opportunities to execute value-added mailings to the database and third-party databases-Together with the regional E-commerce team review third party websites such as OTAs and blogs to ensure recent photos and information is correct-Use strategic marketing tools to drive incremental room, F&B, Spa and ancillary revenue-Ensure Brand Standards compliance through all initiatives-Produce regular activity reports including monthly KPI and others- Any other administrative support for the Marketing Manager and Director of Marketing and PR when needed-Other ad hoc duties as requiredExcellent organizational/administrative skillsAbility to priorities tasks and to manage workload using own initiativeStrong writing skills with excellent spelling & grammarExcellent computer skills and detailed knowledge of various computer programs, including a strong proficiency of MS Excel, Power pointPrevious experience in hotel, travel & tourism, service sector preferred1-2 years of experience working in MarketingHas a creative visionIs familiar with publishing tools and has a detailed understanding of design best practices and priorities. Education in Marketing or advertising preferred.Strategic thinking & self-starter.Must be able to work with others to solve complex problemsMust take initiative to see and define new opportunities and put plans in place to exploit them.Show understanding and interest in Social Media including Twitter, Facebook, Instagram, Youtube, Pinterest, Linked In, etc.Ability to maintain complete confidentiality at all times High degree of personal loyalty and integrityTeam playerHighly professional in appearance, character and conduct Positive attitude and team spiritEffective interpersonal skills, resourcefulness and creativity Display passion for the jobOTHERSafety and Security. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.. Notify Loss Prevention/Security of any guest reports of theft.Policies and Procedures. Follow company, hotel and department policies and procedures.. Follows Marriott International Hotels Limited Regional Office policies and procedures. Protect the privacy and security of guests and coworkers.. Maintain confidentiality of proprietary materials and information.. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.. Perform other reasonable job duties as requested by Supervisors and Management.. Working hours as required to do your job but normally not less than 48 hours per week.Guest Relations. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.. Assist other employees to ensure proper coverage and prompt guest service.. Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.. Address guests service needs in a professional, positive, and timely manner.. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.. Thank guests with genuine appreciation and provide a fond farewell.. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.. Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.Communication. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.. Speak to guests and co-workers using clear, appropriate and professional language.. Talk with and listen to other employees to effectively exchange information.Working with Others. Support all co-workers and treat them with dignity and respect.. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.. Partner with and assist others to promote an environment of teamwork and achieve common goals.Quality Assurance/Quality Improvement. Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.Physical Tasks. Enter and locate work-related information using computers and/or point of sale systems.. Stand, sit, or walk for an extended period of time or for an entire work shift.. Read and visually verify information in a variety of formats (e.g., small print).. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Keyskills :
Ms Excel Coordinator Professional Creative Vision Team Player Passion Interpersonal Skills pinterest Power Point Strategic Thinking Creativity Positive Attitude conduct Communications Social Media Team Spirit online presence Twitter face

About Company

Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development