Modality Services Leader - ARC & MIC

Job Description

Modality Services Leader - ARC & MIC, AfricaRole Summary:Modality Services Leader (MSL) shall play a key role linking the global product, services and engineering teams with the local teams at the LCT level across Africa, ensuring timely and proper deployment of NPIs within assigned products, FMI and product quality issues resolutions, drive productivity and EOL programs. The MSL shall handle CSOs and technical escalations that require support beyond the LCT and the L2 (RSL) support.Essential Responsibilities:NPI Excellence - 100% readiness & on time deployment of training, documentation, serviceability, spare parts through multifunctional coordination with HQ and regions Proactive handling of CSOs and Field Technical escalations that require support beyond the LCT FE team and the Region RSL L2 teamContinuous alignment with Region CCS Service leadership on priorities, projects and KPIsOwn product & parts quality issues from reporting to resolution; PQM data analysis & improved product quality heatmapsFMI Projects DeploymentDrive material VCP projects with all global and regional stakeholdersSupport EOL w2w processProducts Technical Data Base management .. CTS, MTBF, MFR, IFR, ..etc.Providing training and information on latest developments for field force New Product IntroductionRegion voice for Design for Service initiatives This includes reactive daily support as well as proactive support including Product Solution databases, technical seminars and advanced trainings REQUIREMENTS: Qualifications/REQUIREMENTS:Minimum 6 years experience in Anesthesia & Respiratory Systems and Maternity & Infant CarePrior experience in delivering technical training including installation, troubleshooting and assessing traineesEngineering degree or equivalent or equivalent knowledge or experienceIn depth knowledge of service businessGood analytical and communication skillsOpen minded with ability to develop relationship with a multinational and multifunctional teamKnowledge of the technical developments within the target market, ability to foresee new developmentsEnglish fluent: daily oral and written communicationReadiness to travel (~30%)Desired Characteristics:#LI-ZM1About Us:GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

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About Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GEs Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GEs Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether its the worlds largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the worlds oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.