Contact Customer Service, Sales, or Strategic Services for information pertaining to claim to determine validity by requesting information and documentation surrounding the shipment
Follow-up on rebilled items to maximize collections
Keep manager updated on outstanding issues for month-end reportin
Maximize the recovery of chargebacks
Develop plans to prevent, when possible, future chargebacks
Review, monitor, and investigate customer accounts for any changes and/or discrepancies
Follow up with factories/internal departments to resolve problems and/or answer any additional questions or inquiries they may have
