Learning Manager

Job Description

DESCRIPTIONTransportation and Logistics teams are growing quickly and looking for well qualified Learning professional! The Learning Manager for the Logistics team will be responsible for executing the strategy for learning and development initiatives that support the business objectives in Egypt to include all Delivery Station Operations teams. The Learning Manager will lead the development of training best practices and standards, enable implementation across the MENA network, and share results with all delivery station operations. The Learning Manager is responsible for using the Learning Organization as a lever to develop and implement standard work practices and improve safety, quality, and performance results, with a primary focus on delivering core learning programs (new hire onboarding, vendor onboarding, technology training, other site-specific implementations) and local area vendor performance. Learning Managers are responsible for executing train-the-trainer sessions in the field to certify others as needed.The Learning team is responsible for the successful orientation, training and coaching of all Delivery Station employees and site-level support teams (contingent/seasonal staff, etc.). Through the Learning team and other resources, this position will facilitate training initiatives and communicate policies to managers and new employees to ensure Delivery Station performance goals are met and/or exceeded. This role entails providing strong leadership and direction to area learning resources, Learning Associates, and Ambassadors across multiple sites in Egypt.This position is based in a Delivery Station and will include travel between locations as needed. Qualifications include excellent verbal and written communication skills as well as proven experience as an effective facilitator, trainer, and leader of teams.The Learning Manager will have responsibilities to:Actively manage a team of Learning Associates, including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customers needs. Act as a proactive and productive liaison/partner with the MENA Learning Team, consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.Employee Development:Foster the development and growth of employees (onboarding, mentoring, teaching, etc.).Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Delivery Station performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.Ensure and drive best practices standardization across all departments and sites.Ensure network standard training programs are implemented and consistently utilized as required in Delivery Stations.Execution & Analysis:Ensure that training is tracked and recorded, including progress and skill sets.Create, manage and update training content and associate compliance audits.Administer methods for gathering and tracking training metrics.Analyze and understand data to suggest improvements for training and operations.Track and communicate Learning Department goals, assignments and progress locally and at a network level.Take ongoing responsibility for ensuring that the Delivery Stations in Egypt is operating safely and take immediate action to correct where necessary. REQUIREMENTS: BASIC QUALIFICATIONSA completed Bachelors Degree from an accredited university. Masters degree preferred.4+ years experience in a leadership role or experience in a production environment (Delivery Station)Travel REQUIREMENTS 50-75%Experience in instructional design, including needs analysis and multi-media instructionExperience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organizationProject-management experience in a matrix organizationExperience with standard work sequencing, 5S and other Lean Manufacturing concepts.Experience interpreting data analyticsProficiency in computer usage, email, MS Office SuitePREFERRED QUALIFICATIONSAbility to adapt well to fast-paced environments with changing circumstances, direction, and strategy.Ability to prioritize, manage and complete projects with tight deadlines.Unix, SQL, and Database Administration SkillsProven ability to negotiate agreement and build effective teamsAbility to deal with ambiguity and competing prioritiesAbility to actively use training data to track, trend, and manage training effortsStrong organizational, interpersonal and communication skillsA strong focus on internal customers needs and satisfaction, with an emphasis on demonstrating return on investment in training.A qualified candidate will be focused on how training contributes to the companys bottom line and will have the analytical skills to justify programmatic decisions with data.

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About Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.