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Lead Customer Support Engineer

1.00 to 10.00 Years   Egypt   07 Jun, 2022
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

& Specification:Job Purpose:Responsible for the technologist and creative problem solver with an understanding of the processes for the implementation of customer success.Duties, Responsibilities and Accountabilities: ? Client facing skills and can build close ongoing relationships with our clients ? Providing support to our clients, managing client issues to resolution ? Documentation, technical ability to understand and troubleshooting issues in real time ? Providing detailed documentation to support the issue resolution ? Organizing additional resources from other ITWORX Education teams to aid the issue to completion ? Providing the clients with bi/monthly status reports and system health checks. ? Lead a team of software engineers, to deliver software projects. ? Liaising with team members, management, and clients to ensure projects are completed to standard.? Identifying technical risks and form contingency plans and apply themEducational Qualification: ? Bachelors degree in Computer Science (or related field).Professional Certifications: ? Microsoft.Net (C# and/or VB) ? Excellent in (ASP, MVC) ? Excellent Microsoft SQL development. ? Excellent troubleshooting and problem-solving skills.Experience: ? Requires min. 5 years? experienceSpecial Technical Skills: ? Experience with .Net framework and with the C# programming language. ? Strong understanding of object-oriented programming ? Develop web applications and websites using MVC architecture (.Net core is a plus). ? Experience with Entity Framework and MS SQL. ? Debug, Test, Deploy, tracing and maintain applications to optimize performance. ? Develop web services/web API. ? Familiar with design patterns. ? Experience with Angular is a plus ? Designing and developing large scalable solutions. ? IIS configurations and troubleshooting. ? Good design and architecture skills. ? High communication and critical thinking skills.Knowledge, Skills and Abilities (KSAs)Levels? Excellent command of written and spoken English. ? Professionalism and accountability ? Excellent communication skills ? Good research and development skills ? Accuracy and attention to detail ? Problem solving and decision making ? Adaptability and flexibility ? Ability to learn ? Analytical thinking ? Solid understanding of the software development life-cycleLanguages:

  • English : Excellent
Job Details Country: EGYPT City: Cairo Job Type: Salary Negotiable: No

Keyskills :

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