Key Account Manager

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives. Currently, we are seeking forKey Account Managerin this role, the successful candidate will:

• Develop and maintain strong existing customer relations and loyalty through ensuring customers satisfaction.
• Interface with customers to respond to questions, requirements and expectations.
• Has the primary duty to achieve personal target according to budget and to achieve high KPI score necessary for payout.
• Monitor the competition, obtain competitive information and share with other DHL stakeholders.
• Build rapport and credibility with management, sales and operations departments.
• Make sure he/she are very knowledgeable with product details.
• Support the company and products goals by:
• Develop key tools needed to support customer capture of new opportunities.
• Identify/develop Market new products & services.
• Maintain pro-active communication/relationship with colleagues and managers.
• Follow the sales team plans to expand the business needs were required
• Ensures implementation of Business Development opportunities within the country

Key Responsibilities Key Tasks

• Develop and maintain strong existing customer relations and loyalty through ensuring customers satisfaction.
• Interface with customers to respond to questions, requirements and expectations.
• Taking a big part on collection and payments procedures.
• Identify/Work/Close Key Target customers together with local TLM & Vertical Managers.
• Coordinate with internal sales colleagues to bring opportunities to deal closure.
• Maintain close cooperation with Operations & Products pricing team.
• Make sure he/she is actively selling all services under the umbrella of the organization.
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team

Job Skills, Qualifications & Experience:

• Sales ability and demonstrable full knowledge of the sales process and sales KPIs
• Confidence in presenting technical and marketing data to clients and colleagues.
• Excellent organizational and time management skills.
• Knowledge of logistics business, services, practices and company policies and procedures.
• Confident negotiator and ability to close the deal.
• General understanding and use of word processing, spreadsheets/databases, presentation software and internet.
• Minimum 5 years experiences in Logistic Industry and similar position.
• We offer:
• Competitive sales incentives schemes and other benefits.
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development

Why join DHL Global Forwarding?We are part of Deutsche Post DHL, the world?s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

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