IT Technical Support Engineer

3.00 to 5.00 Years Egypt 22 Dec, 2022

Job Location	Egypt
Education	Bachelor's degree / higher diploma
Salary	$500 - $1,000
Industry	IT Services
Functional Area	Not Mentioned

A. Accountabilities:

Provide IT Support such as Active directory, Windows and Network connectivity.
Acts as a First point of contact, provide technical support to End-User as per IT related issues.
Coordinate with Backend support staff.
Hands on experience in Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying Service Pack and Windows Updates.
Responsible forInstallation of new and used hardware units and components.
Responsible for incident investigation, diagnosis and recovery within the defined service levels.
Provides timely, accurate and unambiguous updates to the ticketing system.
Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer.
Provide updates as required by Service Desk.
Coordinate activities with help desk, network services, or other information systems groups.
Responsible for Installing Desktop Computers, laptops, printers, scanners.
Responsible for imaging pcs & laptops.

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