IT Support Specialist

Job Description

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 yearsAs we continue to grow, its our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.Our passionate teams drive our vision forward, without them, we couldnt create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. Its an exciting journey were on, and one you could be part of.What we are looking for: IT Support SpecialistWe are currently looking for a IT Support Specialist The job holder of this position is responsible for providing technical assistance and advising computer end users. In Charge of resolving daily users / shop hardware and Software problems, The IT Support Specialist monitors the operation of companys computer system.What you will do:Organizational:-Follow all relevant IT policies, processes and standard operating procedures so that work is carried out in a controlled and consistent mannerOperational:-Implement activities under close supervision-Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a mannerEnd User Support:-Analyse, install and configure new personal computer system; including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software and hardware-Working on escalated Incidents from the IT Service Desk, using BMC RemedyForce ticketing tool (online)-Review, monitor and upgrade existing workstations-Assist and instruct on the use of computer equipment, software and manuals-Understand internal/external customer technologies and problem resolution techniques-Listen to symptom descriptions; analyse problems; respond effectively and provide constructive feedback to the end user on problem resolution-Provide end users 1st level support for all applicationsRetail Stores Support:-Setup of and Support of all retail shops, including POS, printer, barcode scanner and basic application support-Work with the Technical Service Team for troubleshooting network & server related incidentsIT Asset Administration and Maintenance:-Perform routine tasks to maintain computer equipments, their peripherals and data backups-Follow up on the daily performance of computer systems to verify correct operation and detect errors-Configure, install and test computer hardware, networking software and operating system software-Recommend improvements or upgrade and prepare evaluations of software, hardware & troubleshoot problems-Perform routine network start up and shutdown procedures, and maintain control records-Implement policies as set by Group IT in order to protect data, software and hardware to local IT infrastructure-Rely on instructions and pre-established guidelines to perform the functions of the job-Participate in relevant projects and community activities as and when needed REQUIREMENTS: What you need to succeed in this role:-University Degree in computer applications/certification-0-2 years of experience in the same field or a similar fieldReady to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere Nows your chance.By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, youll have everything you need to innovate your career.What we can offer youWe will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.Amazing benefitsWe recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts. If you are changing countries to join us, we will provide you with relocation allowance and help you settle into accommodation during the first few months.

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About Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the groups success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Groups competitive edge in todays market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.