IT Operations Officer - Emergency Preparedness & Response (EPR) (NOA)

Job Description

ORGANISATIONAL CONTEXTWFP Technology Division (TEC, formerly known as the IT Division) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations. Technology and connectivity are rapidly reaching some of the most vulnerable people and places affected by crisis, but they are also increasingly expanding to the services responding to those same crises. As one of the main humanitarian actors, WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works.Technology and connectivity are rapidly reaching some of the most vulnerable people and places affected by crisis, but they are also increasingly expanding to the services responding to those same crises. As one of the main humanitarian actors, the World Food Programme (WFP) has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Such ambition led to a plan aimed at establishing, integrating, and mainstreaming the core elements of an end-to-end digital business process.JOB PURPOSETo support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP?s strategy.The incumbent will apply their knowledge, skills, business analysis tools, and techniques to ensure that the organization?s global requirements and expectations are met. The incumbent will contribute to the management and continuous improvement of the TECÿEmergency Preparedness & Response (EPR) framework for the Region as well as to the development of telecommunication services for emergency operations and for day-to-day needs. This role will apply their knowledge, skills, business analysis tools, and techniques to ensure that planning, design, testing, and implementation activities are carried out for innovative telecommunication solutions, beneficial to WFP.KEY ACCOUNTABILITIES (not all-inclusive)? Support the budgeting, planning, and deployment of IT and Telecommunications systems, that are aligned with business needs, in accordance with WFP corporate standards.? Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.? Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.? Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.? Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.? Develop technical skills and knowledge, and build awareness of industry developments.? Respond to queries from users, understanding and resolving issues, providing advice, and ensuring IT policies, procedures, systems, and tools are correctly applied to support them.? Guide junior staff, acting as a point of referral and supporting them with analysis and queries.? Support the capacity building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in IT and TC.? Coordinate with other UN agencies to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.? Interact effectively with colleagues and user groups to understand their needs and provideappropriate technical support..? Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.? Follow operational plans and deliver resource requirements at the onset of an emergency.? Review and analyse the TEC EPR framework, and identify needs in the formation and/or evaluation of TEC emergency protocols, policies, and SOPs. Decide and recommend a course of action that will best address the problem to the IT staff in Country Offices (CO) and TEC teams.? Ensure timely analytics and reports on emerging concepts relating to telecommunications technologies beneficial to WFP emergency operations and staff safety and security.? Perform any other duties as required.

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