Plan and implement security measures to protect the company from external attacks.
Configure and install network and security infrastructure devices and systems.
Investigate intrusion and hacking incidents, collect incident responses, and carry out forensic investigations.
Determine latest technologies and processes that improve the overall security of the company as well as the network performance.
Track, record, and resolve any vulnerability or security issues that may arise.
Perform risk assessments to identify potential security weaknesses in the company?s systems.
Develop and maintain information security policies.
Project, configure, and maintain firewalls, VPNs, VLANs, VoIP, and web and email security programs and protocols.
Maintain LAN, WLAN, architecture, routers, and switches as per business policy.
Liaise with vendors to implement network and security solutions.
Ensure effective customer support for network and security related issues by providing the proper troubleshooting and ad-hoc technical/business assistance to users.
Act as a second line support for network and security related issues and resolve opened cases within the agreed SLA:
Properly document and track customer cases.
Work continuously on a task until completion.
Prioritize and manage several open cases at one time.
Design and implement the network and security reports.
Make sure that the service is up and running.
Ensure the confidentiality, integrity, and availability of the company systems and data security, including user access to computer.
Contribute technical articles to the company knowledgebase.
Respond within agreed time limits to call-outs outside working hours, if needed.
