IT Infrastructure Project Manager

Job Description

Employment: Full Time Job Purpose:To manage the performance of IT infrastructure services to customer, ensure that approved service levels agreement are achieved in line with contracts and that customers expectations are met.To develop detailed project plans, ensuring resource availability and allocation and delivering every IT project on time, within budget and scope. Job profile location:Local private cloud, Attabaa Technical room, depot, stations & HO RESPONSIBILITIES/DUTIES: Supervision of Subordinates.To organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the IT infrastructure activity is carried out in an efficient manner which is consistent with operating procedures and policy.To responsible to manage the IT services desk / Technician staff with all their daily operations and be able to give guidance when necessary to complete what is missing in their technical experience. IT Infrastructure Project Management:To coordinate internal resources and third parties/vendors for the flawless execution of projectsTo ensure that all projects are delivered on-time, within scope and within budgetTo developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibilityTo ensure resource availability and allocationTo develop a detailed project plan to track progressTo use appropriate verification techniques to manage changes in project scope, schedule and costsTo measure project performance using appropriate systems, tools and techniquesTo manage the relationship with the client and all stakeholdersTo perform risk management to minimize project risksTo establish and maintain relationships with third parties/vendorsTo create and maintain comprehensive project documentationReport and escalate to management as needed Policies, Systems, Processes & Procedures:To ensure that practices and processes exist and are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activitiesTo implement approved departmental policies, processes, procedures, and instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner. Day- to-day Operations:To supervise the workstation services desk & technician team.To keep IT assets tracked & up to date.To review and update all IT related documentation (H/W, S/W inventories, network diagrams (physical, logical), vendors list, server configurations, IPs, Ports)To provides monitoring and reports of the operational status of network environment.To responds to requests via the helpdesk in the most expedient manner possible.To build a monitoring system or dashboard for WIFI up time, internet uptime, internet up/down speeds, VOIP PBX uptime, servers & storage uptime, 1st response time & fix time REQUIREMENTS: Essential Qualifications, Knowledge & Experience:5 years of progressive experience in IT/IS Project ManagementExperience with deploying complex projects Data Center, Cloud, Hyper conversion, virtualization, VSAN storage, SDWAN, Azure Active Director , Microsoft O 365, Teams, Sharepoint etc.Network LAN, WAN design & configuration.Delivering Results & Meeting Customers Expectations.Learning & Researching.Coping with Pressures & Setbacks.Achieving personal work goals & objectives.Creating & InnovatingWorking with peopleAdhering to principles & valuesFollowing instructions and procedures.Excellent client-facing and internal communication skillsExcellent written and verbal communication skillsSolid organizational skills including attention to detail and multi-tasking skillsStrong working knowledge of Microsoft OfficeAbility to meet deadlinesAbility to manage conflict situationsWriting Technical documents. Desired Behaviors & Experiences:Degree qualification in related field computer sciences / Telecommunication engineer.PMP/PMI/Prince2 Certification is mandatoryMicrosoft AZ-100 & AZ-101 certifications is mandatory3 + years of experience in Microsoft outlook 365 productsVMware Certified Associate Data Center Virtualization (VCA-DCV) is mandatoryData Center Virtualization (VCP-DCV) is a plusITIL Certification is a plus

Keyskills :

About Company

We operate and maintain urban and intercity transportation systems in 12 countries, on four continents, carrying more than 1.5 billion annual passengers on our networks.

Our parent company, RATP, is the transportation operator for Paris and the surrounding region. It ensures 12 million trips a day on one of the worlds densest and most multi-modal transportation network.

As the worlds fifth-largest transportation company, RATP Group runs and maintains tens of thousands of kilometers of subway, bus, tram, and urban or intercity rail lines around the globe.

Every day we innovate for smarter, more sustainable cities by designing, operating and maintaining networks for the well-being of our passengers. Our key words: passion and determination.