| Job Location | Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
& Specification:T Help Desk for an Automotive company located in Cairo, Egypt Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues. Responsible for providing on-time problem resolution. Ability to work with different levels of knowledge and diagnose different problems. Ability to identify the different problems which need escalation to different teams and follow up with them till resolution. Can work with different tasks smoothly and effectively. Responsible for dealing with different providers to report and follow up with them on any outage during working hours. Handle different requests using the ticket system or e-mail. Deliver the knowledge needed to the customers in a simple wayJob Requirements Bachelor?s degree in Computer Science or Engineering 1-2 years of experience in a similar position. Knowledge of Active Directory DNS DHCP Knowledge of Microsoft Infrastructure Understanding of Network fundamentals and protocols Basic coding and programming knowledge Excellent command of English. Strong troubleshooting and problem-solving skills. Flexible and can work under pressure.Work Conditions and benefits Work Location: Maadi Days off: Friday Working hours: 9:00 AM ? 5:00 PM Industry: Automotive Industry Salary: Confidential Years of Experience: 1-2 yearsLanguages:
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